Privacy Policy
Timberzoo Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we
manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in
which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at
www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names,
addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website
www.timberzoo.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties.
We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would
reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
We collect website statistics for our main and mobile websites at www.timberzoo.com.au. These statistics enable us to monitor and improve the
effectiveness of our websites, marketing and advertising. Examples of website statistical data we collect include: number of visits, time, day, month,
year and duration of visits, country of origin, operating systems, browsers, referring search engines and websites, search keyphrases and
keywords, host/ip address, navigation, pages viewed and downloads.
We feature Google Maps on our main and mobile websites at www.timberzoo.com.au. Google’s Privacy & Terms are available at:
https://policies.google.com/privacy
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how
we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin,
political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body,
criminal record or health information.
Sensitive information will be used by us only:
•
For the primary purpose for which it was obtained
•
For a secondary purpose that is directly related to the primary purpose
•
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be
provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information
provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
•
Third parties where you consent to the use or disclosure; and
•
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or
disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or
permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by
us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access
your Personal Information, please contact us in writing.
Timberzoo Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal
Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is
accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as
practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
385 Portarlington Rd, Moolap VIC 3224
sales@timberzoo.com.au
0407 23 2000
Privacy Policy
Timberzoo Pty Ltd is committed to providing quality
services to you and this policy outlines our ongoing
obligations to you in respect of how we manage your
Personal Information.
We have adopted the Australian Privacy Principles (APPs)
contained in the Privacy Act 1988 (Cth) (the Privacy Act).
The NPPs govern the way in which we collect, use,
disclose, store, secure and dispose of your Personal
Information.
A copy of the Australian Privacy Principles may be obtained
from the website of The Office of the Australian Information
Commissioner at www.aoic.gov.au
What is Personal Information and why do we
collect it?
Personal Information is information or an opinion that
identifies an individual. Examples of Personal Information
we collect include: names, addresses, email addresses,
phone and facsimile numbers.
This Personal Information is obtained in many ways
including correspondence, by telephone and facsimile, by
email, via our website www.timberzoo.com.au, from your
website, from media and publications, from other publicly
available sources, from cookies and from third parties. We
don’t guarantee website links or policy of authorised third
parties.
We collect your Personal Information for the primary
purpose of providing our services to you, providing
information to our clients and marketing. We may also use
your Personal Information for secondary purposes closely
related to the primary purpose, in circumstances where you
would reasonably expect such use or disclosure. You may
unsubscribe from our mailing/marketing lists at any time by
contacting us in writing.
We collect website statistics for our main and mobile
websites at www.timberzoo.com.au. These statistics enable
us to monitor and improve the effectiveness of our
websites, marketing and advertising. Examples of website
statistical data we collect include: number of visits, time,
day, month, year and duration of visits, country of origin,
operating systems, browsers, referring search engines and
websites, search keyphrases and keywords, host/ip
address, navigation, pages viewed and downloads.
We feature Google Maps on our main and mobile websites
at www.timberzoo.com.au. Google’s Privacy & Terms are
available at: https://policies.google.com/privacy
When we collect Personal Information we will, where
appropriate and where possible, explain to you why we are
collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include
information or opinion about such things as an individual's
racial or ethnic origin, political opinions, membership of a
political association, religious or philosophical beliefs,
membership of a trade union or other professional body,
criminal record or health information.
Sensitive information will be used by us only:
•
For the primary purpose for which it was obtained
•
For a secondary purpose that is directly related to the
primary purpose
•
With your consent; or where required or authorised by
law.
Third Parties
Where reasonable and practicable to do so, we will collect
your Personal Information only from you. However, in some
circumstances we may be provided with information by third
parties. In such a case we will take reasonable steps to
ensure that you are made aware of the information
provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of
circumstances including the following:
•
Third parties where you consent to the use or
disclosure; and
•
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that
reasonably protects it from misuse and loss and from
unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for
the purpose for which it was obtained, we will take
reasonable steps to destroy or permanently de-identify your
Personal Information. However, most of the Personal
Information is or will be stored in client files which will be
kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about
you and to update and/or correct it, subject to certain
exceptions. If you wish to access your Personal
Information, please contact us in writing.
Timberzoo Pty Ltd will not charge any fee for your access
request, but may charge an administrative fee for providing
a copy of your Personal Information.
In order to protect your Personal Information we may
require identification from you before releasing the
requested information.
Maintaining the Quality of your Personal
Information
It is an important to us that your Personal Information is up
to date. We will take reasonable steps to make sure that
your Personal Information is accurate, complete and up-to-
date. If you find that the information we have is not up to
date or is inaccurate, please advise us as soon as
practicable so we can update our records and ensure we
can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available
on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy
Policy please contact us at:
385 Portarlington Rd, Moolap VIC 3224
sales@timberzoo.com.au
0407 23 2000